Delete Your Account

App: Dirt On Tires Online (the "Game")
Provider: MudGames Studio (the "we", "us", "our")
Contact: mudgames.studio@gmail.com
Last updated: 29.08.2026

This page explains how to request deletion of your Dirt On Tires Online account and the data associated with it, what will be deleted, and what we may keep for a limited time. It applies to accounts created with Google Sign-In and to guest accounts.

Deletion is permanent. Your progress, vehicles, in-game currency and items cannot be restored after the account is deleted, and in-app purchases are not refunded. If you only want to start over, see Partial data deletion below.

1. How to request deletion

Deletion requests are handled by email. There is no in-app deletion button yet, so please follow these steps:

Open your email app and write to mudgames.studio@gmail.com with the subject Account deletion request.
Include the following so we can find and verify your account:
- your in-game nickname;
- how you sign in — Google Sign-In or guest;
- for Google Sign-In: send the request from the same Google account you use in the Game;
- for guest accounts: the device you play on (model and OS) and, if you know it, your Player ID.
Send the email. You will receive a confirmation reply once the request is registered.

Email a deletion request

We may reply with additional questions if we cannot match the request to an account. Requests we cannot verify will not be processed — this protects your account from being deleted by someone else.

2. What happens next

Confirmation. We reply to confirm that the request was received, normally within a few business days.
Processing. Verified requests are completed within 30 days of confirmation.
Access. Once deletion is complete you can no longer sign in to that account. Signing in again with the same Google account or installing the Game again as a guest creates a new, empty account.

3. What is deleted

Data	Action
Account identifier (Google account ID or anonymous guest ID) and profile (nickname, display name, avatar)	Deleted
Gameplay data: progress, level, vehicles and their configuration, in-game currency balance, inventory	Deleted
Friends list and friend requests	Deleted; you are removed from other players' lists
Match history and matchmaking data linked to the account	Deleted or anonymized
Chat moderation records linked to the account	Deleted or anonymized
In-app purchase entitlements granted to the account	Deleted (not refundable)

4. What we may keep, and for how long

Purchase and transaction records (product, transaction token, date) — kept for as long as required by tax, accounting and consumer-protection law, then deleted. Google Play keeps its own records of your purchases under Google's policies.
Server and security logs that may contain your account ID or IP address — kept for up to 90 days for fraud prevention and troubleshooting, then automatically removed.
Anonymized statistics (for example, aggregate match counts) that can no longer be linked to you.
Correspondence about your deletion request — kept as proof that the request was handled.

5. Partial data deletion

If you want to keep your account but reset your data, you can request a progress reset instead: write to the same address with the subject Progress reset request. We will erase your gameplay data (progress, vehicles, currency, inventory) while keeping the account so you can continue playing from scratch. Purchases made before the reset are not restored.

6. Good to know

Uninstalling the Game or clearing its data does not delete your account on our servers. Guest accounts in particular remain stored until you ask us to delete them.
Removing the Game's access in your Google account settings stops sign-in, but does not delete data we already hold — send us a request.
Withdrawing a request: reply to our confirmation email before the deletion is completed. After that, the data cannot be recovered.

For details on the data we collect and your rights, see the Privacy Policy.